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Privacy Policy

Effective Date: 22/07/2025
Last Updated: 22/07/2025

At Moment Phones, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. What We Collect

We collect only the information you provide directly, such as:

  • Name

  • Email

  • Payment details (via Stripe)

  • Device details (only when submitted by you during setup or support requests)

We do not collect:

  • Any personal information from children

  • Any activity or content data from the managed device

  • Any GPS, camera, SMS, or browsing data

2. How We Collect It

We collect information when you:

  • Create a subscription

  • Fill out support or contact forms

  • Purchase a device

  • Use our website (basic, anonymised analytics via Wix)

3. How We Use Your Data

We use your information to:

  • Provide and manage your subscription

  • Communicate with you regarding updates or support

  • Process secure payments

  • Respond to your support requests

We do not sell or rent your data to anyone.

4. Third Parties We Use

We only work with trusted providers:

  • Wix – for website hosting, contact forms, account management

  • Stripe – for secure payment processing through our site

These providers are contractually obligated to protect your data.

5. Cookies

Our website uses standard cookies via Wix to:

  • Enable secure user logins

  • Maintain site performance

  • Provide anonymous visitor analytics

Cookies do not collect personal information and are only used internally.

6. Security

  • Payment data is encrypted via Stripe.

  • All website traffic is encrypted (HTTPS).

  • Your subscription and contact data is securely stored within Wix’s protected infrastructure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request corrections or deletion

  • Withdraw your consent

To exercise your rights, please contact us via:
https://www.momentphones.com/support

8. Data Retention

We keep your data for as long as:

  • You are an active customer, or

  • Required by law for invoicing and compliance

You may request deletion after cancellation, subject to tax and legal retention rules.

9. Children's Privacy

Moment Phones is intended for adult guardians or parents only. We do not knowingly collect, store, or process data from children.

10. International Users

By using our website from outside Australia, you consent to the transfer and processing of your data in Australia. This applies to EU, UK, and international users.

11. Updates to This Policy

We may occasionally update this Privacy Policy. We will post changes here and notify users where appropriate. Continued use of our services constitutes agreement to the updated policy.

12. Contact

Questions or privacy concerns?
Reach us at: https://www.momentphones.com/support

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